About 60,000 General Motors automobiles, already on lots, are being held from sale or shipping until the automaker affects a fix in the OnStar warning system. Taking early action could have avoided a future, much more expensive, recall.
Flaw in OnStar
GM says that, unless the airbag is deployed, the glitch will stop the alert system from contacting OnStar personnel in the event of a crash. That means that rear-impact collisions of good severity could go unreported.
When the airbags do deploy, the system does still report the crash, and the system does not actually stop the airbags from deploying. It is only a glitch in the reporting.
Still works well
The OnStar system has no other glitches in it and works perfectly normal besides the one small error. It still has an emergency button that will call the OnStar center when pressed.
Automotive News points out that some models will need to be upgraded manually at a dealership to fix the issue, but much of the automobiles have been repaired remotely through a software flash sent by GM.
What vehicles are affected?
From 2012, the Cadillac SRX crossovers are affected. Some 2013 Cadillac XTS and ATs also as the GMC Terrain will be impacted. It also affects the Chevy Cruze, Equinox, Volts and the Buick Verano.
GM is already acting on the problem since owners of the automobiles were contacted in August. Only a few of the impacted automobiles have already been sold. People will need to pay off their car loan eventually, but it is not necessary before getting the problem resolved. The issue will be fixed by the end of Sept.
Not just in the US
Meanwhile, in related news, GM reported last week that it will start selling Buick, Cadillac, Chevrolet, and GMC vehicles with the OnStar system in Mexico beginning in 2013.
In the automaker's press release, Mary Chan, GM's Global Connected Consumer president, said:
"OnStar's expansion into Mexico will make OnStar the preeminent provider of automobile safety and security services in Latin America. This is an important step as we will continue to grow GM's connected vehicle solutions in other regions of the world in the coming months and years."
With the growth, OnStar will be available over the entire North American continent.
Flaw in OnStar
GM says that, unless the airbag is deployed, the glitch will stop the alert system from contacting OnStar personnel in the event of a crash. That means that rear-impact collisions of good severity could go unreported.
When the airbags do deploy, the system does still report the crash, and the system does not actually stop the airbags from deploying. It is only a glitch in the reporting.
Still works well
The OnStar system has no other glitches in it and works perfectly normal besides the one small error. It still has an emergency button that will call the OnStar center when pressed.
Automotive News points out that some models will need to be upgraded manually at a dealership to fix the issue, but much of the automobiles have been repaired remotely through a software flash sent by GM.
What vehicles are affected?
From 2012, the Cadillac SRX crossovers are affected. Some 2013 Cadillac XTS and ATs also as the GMC Terrain will be impacted. It also affects the Chevy Cruze, Equinox, Volts and the Buick Verano.
GM is already acting on the problem since owners of the automobiles were contacted in August. Only a few of the impacted automobiles have already been sold. People will need to pay off their car loan eventually, but it is not necessary before getting the problem resolved. The issue will be fixed by the end of Sept.
Not just in the US
Meanwhile, in related news, GM reported last week that it will start selling Buick, Cadillac, Chevrolet, and GMC vehicles with the OnStar system in Mexico beginning in 2013.
In the automaker's press release, Mary Chan, GM's Global Connected Consumer president, said:
"OnStar's expansion into Mexico will make OnStar the preeminent provider of automobile safety and security services in Latin America. This is an important step as we will continue to grow GM's connected vehicle solutions in other regions of the world in the coming months and years."
With the growth, OnStar will be available over the entire North American continent.
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